United States of America: C3 Operations Director

Organization: Catholic Relief Services
Country: United States of America
Closing date: 13 Dec 2014

Position Title:C3 Operations Director

Location: Baltimore

Reports To: C3 Project Director

DSPN:

About CRS:

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Job Summary:

The Comprehensive Care for Children Affected by HIV and AIDS (C3) is a five-year, global USAID-funded project to improve the health and well-being of orphans and vulnerable children affected by HIV and other adversities. It will do so by supporting systems and structures at country and regional levels for promoting evidence-based interventions to protect against risk, interrupt cycles of vulnerability, and build pathways to resilience leading to an AIDS Free Generation and contributing to overall improvements in quality of life and productivity in vulnerable children and their families.

Key responsibilities of the Operations Director include providing leadership and oversight of the program’s operational support including finance, information and communication technology, supply chain management, audit, security, and other administration. This position requires strong demonstrated experience in the areas of finance, human resources and program management, as well as a strong knowledge of donor, especially USG contracts/grant agreements, funding mechanisms and requirements. The Operations Director ensures that programs are supported to effectively meet articulated needs, manage risk, and increase efficiency. The Operations Director ensures that all offices have corresponding systems in place and that applicable CRS and donor policies are consistently applied. The Operations Director leads and oversees activities to strengthen the capacities of partners in these same functions.

Overall Responsibilities:

Responsibilities include:

Leadership:

1. As a member of the C3’ senior management team, work with C3 HQ and country-level colleagues to coordinate efforts particularly around issues of risk/compliance and efficiency.
2. Incorporate operations issues into C3 program strategic planning process. Assess and advocate for needed investments in operations capacity.
3. Work with technical leads to improve operations capacity, including systems and staffing.
4. Support C3 operations functions in country programs.

Human Resources:

1. Collaborate with the Project Director and CRS HR team in strategic management of human resources, including talent mapping, succession planning and career development.
2. Ensure that the C3 program is adequately staffed to meet the needs of the Agency per the direction of the C3 Program Director. Ensure that recruitments at HQ and the country levels are conducted as per policy.
3. Ensure compensation policies and practices are administered to support internal equity, market competitiveness and policy adherence.
4. Ensure implementation and continuation of performance management system.
5. Ensure the creation of an environment of care and comfort for all staff.
6. Ensure the integrity (accuracy, security) of information from HR information systems (e.g. NED).

Finance:

1. Ensure the strategic management of financial resources including financial forecasts.
2. Oversee and support work of the Grant and Compliance Manager, in conjunction with the CRS HQ Manager, Financial Management Unit – Grants and Contracts.
3. Support development of related country-level Scopes of Work, ensuring optimal proposal cost applications.
4. Review C3 relevant activities in APP’s and country program budgets to ensure that they reflect overall program priorities and expectations, mitigate risks, and reflect maximum obtainable efficiency. Review periodic forecasts with these objectives in mind.
5. Review financial statements to ensure that inter-department coordination and dispensing department behavior is such as to promote budget conformity and good cash management.

Supply Chain Management/Logistics:

1. Ensure the strategic management of material resources. Communicate C3 and agency priorities to country programs and guide country program staff to ensure alignment of efforts.
2. Ensure efficiency and compliance in local and international procurement.
3. Ensure high quality reporting that allows for proper tracing and tracking of inventory and assets. Ensure that in-kind transactions are reflected appropriately according to CRS policy.
4. Ensure integrity (accuracy, security) of SCM information systems.

Donor and Government Compliance:

1. Perform periodic conduct systems checks in all support departments and country program offices to ensure that C3 is in compliance with CRS and donor standards, and to ensure responsive support to staff, programs, and partners.
2. Undertake vetting of subrecipients and contractors.
3. Identify management system weaknesses, establish priorities, provide recommendations for improved systems performance and ensure compliance.
4. Oversee compliance with US Law as it pertains to CRS’ operations. This includes the Patriot Act, FFATA, U.S. export licensing regulations under OFAC and Commerce programs in coordination with HQ Office of Legal Counsel.
5. Oversee compliance with local laws. Ensure that legal commitments are made in accordance with local law and US law where applicable. Manage responsibilities that go with an international presence, including country agreements and visa and registration requirements. Identify and work with local counsel.

Partner Capacity Building and Subaward Management:

1. Lead preaward partner capacity assessments and provide guidance to country program Finance staff on next steps.
2. Lead relevant CRS staff to help partners identify and resolve management quality issues, and to continually improve quality including the development of internal controls, mechanisms for financial forecasts, payment and reporting.

Agency-wide Competencies (for all CRS Staff):*These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.*

• Serves with Integrity
• Models Stewardship
• Cultivates Constructive Relationships
• Promotes Learning

Head of Operations Competencies

· Promotes Stewardship of Resources

· Ensures Principled compliance

· Proactively Manages Risk

· Leads Operational Improvements

Supervisory Responsibilities:Grant and Compliance Manager (matrix managed with CRS HQ Finance Department)

Key Working Relationships:
Internal: Project Start-up team; Overseas Finance; Domestic Finance; Operational Excellence Department; PIQA; Country level Country Representatives and Heads of Operations; Regional Offices (particularly the DRD-MQ); HQ- MPI, HQ Human Resources, HQ Finance

External: Consortium members, partners, country program staff, USAID,Local Government, auditors, banking and insurance Institutions, service providers and vendors

Personal Skills:

1. Excellent oral and written communication and interpersonal skills.
2. Experience in setting and monitoring complex budgets.
3. Desire to work in a collaborative, proactive, and multicultural team environment, but able to work independently.
4. Ability to maintain strong customer service.

Qualifications:

1. Master’s in business administration, finance, accounting, human resources, or other relevant field.
2. Minimum seven years work experience in a management of non-profit, development, and/or humanitarian organization. At least two years of this should be in a developing country outside candidate’s country of origin.
3. Understanding of CRS financial and administrative systems (Sun Systems and Vision accounting software), policies, and procedures preferred.
4. Experience managing large, complex U.S. government awards; knowledge of relevant regulations.
5. Knowledge of procurement and general office administration/management issues.
6. Ability to work in a complex environment and to lead and work with a multi-cultural team.
7. Computer literate in MS Office, internet, email.
8. Strong communications and analytical abilities.
9. Willingness to travel

ALL APPLICANTS MUST BE LEGALLY AUTHORIZED TO WORK IN THE U.S. AT THE TIME OF APPLICATION.

Language Requirements: Fluency in written and spoken English, French language skills a plus.

Travel Requirements: International will be requested.

Disclaimer Clause:

This job description is not an exhaustive list of the skills, efforts, duties and responsibilities associated with this position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation

EOE/M/F/D/V

How to apply:

Create a profile and apply at: https://www5.apply2jobs.com/CRS/ProfExt/index.cfm?fuseaction=mExternal.s...