Country: United States of America
Closing date: 07 Nov 2014
Job Summary
The Mobile Technology Coordinator will be responsible for two distinct functions. Primarily, this position will be supporting, and overseeing the organization’s adoption of mobile technology in program areas. In addition, this position will provide assistance with the deployment of various IT systems (such as Office 365) across the global organization.
Key Duties & Responsibilities:
Expansion and management of existing mobile technology platforms across the organization (approximately 70%):
- Provide ongoing technical solutions, support, and monitoring to country field offices with existing mobile technology-associated hardware, software, multimedia, storage and security.
- Assist with implementation and provide continuing support for existing mobile technology initiatives on Mobenzi, Dimagi, and other platforms as needed.
- Assist with drafting PCI’s mobile technology implementation, management, and growth strategy
- Conduct research of various mobile technology platforms to analyze pros and cons of each system for future use, liaising with partners, consultants and vendors as necessary.
- Conduct research of mobile environments in field offices (out of country) where PCI operates to enable efficient deployment of mobile technology platforms.
- Provide phone management and budgeting guidance to field offices in preparation for a mobile technology deployment
- Develop internal capacity to promptly identify the best possible solution for a specific program, efficiently deploy and support usage of various mobile technology platforms in field programs.
- Liaise with PCI’s Monitoring and Evaluation department and other program staff members to support their need for data gathering, management, analysis, visualization and reporting in various countries/programs using mobile technology.
- Develop training materials, procedures, best practices and lessons learned materials on deployment of various mobile technology platforms in field offices
- Provide guidance to country offices on data quality/ correction/ verification, using mobile technology.
- Travel to field offices to facilitate launch of various mobile technology systems, including hands-on setup of surveys, trainings to field staff and testing and troubleshooting of mobile equipment in foreign countries.
- Coordinate the procurement and distribution of mobile equipment with IT management, country directors, and associated staff
- Be the contact person and hub of information on mobile technology; actively share knowledge on internal systems such as Chatter, O365, etc, with other PCI staff.
- Maintain all documentation on PCI’s global mobile device inventory, user guides and access credential) for all mobile systems currently in use, training materials and mobile technology deployment toolkit.
- Support global IT Systems (approximately 30%)
- Support users on Chatter IM/Social Media platform, including creation of accounts for new employees, providing technical support to existing users of the system and deactivating usernames for departed employees.
- Support users for cloud-based Office 365 platform, including, creation of accounts for new employees, providing technical support to existing users of the system and deactivating usernames for departed employees.
- Support other global IT systems as they get adopted by the organization, primarily in user account creation, assistance with usage and training
- Assist IT Manager in deployment of Office 365 platform and other IT systems to field offices and headquarters.
Position Parameters/Special Responsibilities Required:
- Interested and able to travel at least 25% of the time to Out of Country field sites
- Ability to work independently
- Ability to learn quickly on the job
- Ability to work overtime during peak periods
Required Qualifications:
- Bachelor’s Degree in social sciences, International Development or related field required; experience, certification or degree in IT related field is a plus
- 2-3 years of professional experience
- Familiarity with Microsoft Office suite (Office 365 experience preferred), database systems, Salesforce, mobile technology platforms, common statistical packages, GIS, and web technologies
- Proven capacity to effectively manage processes and systems, as well as manage, and mentor staff with various levels of skills and experience; strong negotiation and facilitation skills
- Strong technical skills in mobile and computer technology
- Experience and ability to train staff in using new technology systems
- Capacity to quickly learn new systems and solve complex technical problems with creativity
- Ability to independently perform analysis and research of various technologies
- Understanding of social science research methodologies and monitoring and evaluation mechanisms
- Demonstrated excellent written and oral communication skills, including report preparation
- Proven team skills and ability to work effectively in a team environment with both technical and non-technical staff
- Excellent inter-personal and inter-cultural skills
- Fluency in English, proficiency in Spanish or other language preferred
How to apply:
https://pciglobal-openhire.silkroad.com/epostings/index.cfm?fuseaction=a...
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